At Idris DSLR, we strive to ensure that every customer is satisfied with their purchase. If you receive a damaged or defective product, we are committed to resolving the issue promptly. Please read our policy below:

1. Returns

We accept returns only in the following circumstances:

• The product is defective or damaged upon arrival.
• The product received is not the same as what was ordered.

If your product falls under these conditions, please contact us within 1-3 days from the date of delivery. Once we receive your return request, we will guide you through the process for returning the item.

2. Refunds

Refunds are only issued if the product is found to be defective or damaged during delivery. Since we offer Cash on Delivery (COD), the refund will be issued via cash.

Please allow 1-3 days for the processing of your return and refund request.

3. Return Process

• If your product is eligible for a return, please reach out to us at [email protected] with your order details and a description of the issue.
• We will verify your claim and provide you with instructions for returning the product.
• The product must be returned in its original condition, including packaging and all accessories.

4. Non-Returnable Items

We do not accept returns for:

• Products that have been used or opened.
• Items that were damaged due to misuse or improper handling.
• Products that are not defective or damaged.

5. Contact Us

For any return or refund inquiries, please contact us at [email protected].